STATUTORY AND REGULATORY CONSIDERATIONS
Within the South African context all emergency medical services are expected to comply with a minimum standard of registrations with statutory governing bodies which ensure that standards of care are maintained. Both I.C.E. Medical Rescue and our industrial wing My Medic meet and exceed the minimum registration requirements constantly receiving clear audit scores from those entities who accredit our system.
Regulatory bodies and statutory requirements which are subscribed to by I.C.E. Medical Rescue include but are not limited to the following entities:
- Board of Healthcare Funders (all medical aids) registered as Advance Life Support Service
- The Health Professions Council of South Africa (guidelines and code of practice compliant)
- South African Rugby and Football Union / Bok-Smart © accredited
- Relevant / adequate public liability insurance cover is maintained
- Department of Transportation
- Department of labour
- Department of health
LEVELS OF OPERATIONAL COMPETENCE
Compliance speaks to having the required capacity to fulfill a function however it does not guarantee competence which is the ability to fulfill the requirements.
I.C.E. Medical Rescue can unashamedly claim the following competencies as clear competitive advantages over other private emergency services within our working environment:
- Adequately equipped response vehicles and patient transportation units allow the emergency practitioners to fully employ their knowledge and skills when saving lives, often providing procedures which are by nature equipment intensive.
- Response times are actively managed in order to minimise the time from a call for help and the first moment of hands on patient assistance.
- All of our team members are naturally well-mannered therefore able to work easily with a wide diversity of nursing staff and other healthcare professionals at all of the facilities they are either call to or deliver patient to.
- I.C.E. Medical Rescue has the capability to provide inter hospital transfers for patients from zero days old to geriatric patients and at levels of care ranging from the most basic all of the way up to Intensive Care Unit (ICU) level.
An example of a standard case flow as managed by I.C.E. Medical Rescue includes the following aspects which are not always obvious:
- A call for help is received on a voice logged line where the call is recorded for reference and forensic purposes.
- A case register entry is made, the information including date of call, time, location and condition of the patient is made, apart from handing over pertinent information to the response team the case register is kept confidential.
- With the arrival of the response team on the scene the responding crew will give a brief update to the control system in the form of a voice note or sms.
- The scene made safe, patient is stabilised transported to hospital for further care.
- When the patient is handed over to the staff at the hospital, a copy of the ambulance medical record stating the patient’s condition and treatment rendered is handed to the hospital staff receiving the patient.
- On completion of the case, the crew will again give an update to the control system in the form of a voice note or sms.
- Every case or call for assistance which is received by the I.C.E. Medical Rescue control system operators is regarded as urgent and the emergency crews also treat the cases with the same sense of urgency however rapid response driving is reserved for confirmed high priority emergencies.
PROVEN TRACK RECORD
"Spend a moment with a man’s friends and in a moment you will surely better know his heart and character than you ever could in a life time spent with him alone."
Counted among the I.C.E. Medical Rescue clients are corporate and industrial organisations who have come to accept the I.C.E. Medical Rescue standard to be synonymous with tangible quality in patient care. The companies which are listed below simply form a portion of a bigger and ever growing group of clients:
Adcorp Blu, Bell Equipment, Richards Bay Medical Institute, Transnet Port Terminals, Isizinda Aluminium Smelter, Tronox Fairbreeze Mine, Alpha Security Services, Concore Civils, South 32 Smelter, ER24 ambulance service, Government Employee Medical Scheme, Europ Assistance medical scheme administrators, Discovery Health, Natal Rich Boys Football Club and many others including the Richards Bay Airport, Local Eskom installations and Denel Aviation
Too often people run the danger of resting on their laurels believing that what they achieved in the past replaces what they should still be doing in the present."
I.C.E. Medical Rescue has a solid foot print in respect of vehicles and specialised staff members who are available to our clients, private, corporate and industrial alike. All of the I.C.E. Medical Rescue vehicles are licensed in accordance with the strict laws prescribed by the Department of Transport while also being equipped to the fullest level prescribed by the statutory bodies governing Ambulance services in South Africa.
Furthermore despite all of our vehicles being rigorously maintained our organisation has a mechanic on 24 hour standby in case of the unlikely event of a breakdown.
1 - Advance Life Support Response Unit.
3 - Intermediate Life Support Transport Units.
1 – Technical Rescue Unit.
1 – Patient Transport Unit (seated patients).
1 – Site Clinic manned 24 hours a day.
“There is no greater privilege than that of taking care of people who are not necessarily aware of the fact that they are being cared for.”
A great many other specialised medical standbys such as the iSimangaliso anti-poaching unit physical fitness testing days are covered by the I.C.E. Medical Rescue Team with other high profile events such as the Dolosfees Festival, NG Kerk Sterlig Market, Richards Bay Minerals Strong Man Competition chosing to make use of our services. Specialised Rescue Services for the Richards Bay Oval Track Racing Club is a regular event on the I.C.E. Medical Rescue calendar.
I.C.E. Medical Rescue regularly provides medical and first-aid standby services for sporting and special events for example, the Build-It Soccer Festival, Uthungulu Interschool Athletic fixtures as well as Richards Baai Hoer Skool, Heuwelland Primary, John Ross College, Felixton College and Grantleigh High School events.
Multiple intricacies are involved in the planning and proper execution of event medical cover, among these are hazard identification and risk assessments which must take place as well as security and crowd control considerations. Communications, asset management and protection, traffic control, hospital emergency unit readiness as well as casualty allocation and co-ordination processes must be put in place. Section 4 (four) of the public gatherings act and other incident planning activities are also undertaken by our team when events are covered in respect of medical services.
CLIENT SPECIFIC SERVICES
"Only when we as a people are able to accept that we are as different to others as they are to us will we begin to come closer to understanding each other."
No two client’s needs, no matter how similar, are ever going to be the same. Little nuances must be identified, accepted and accounted for if we as an emergency service are going to be excellent in what we do.
While provision of corporate styled off the shelf emergency services will always render satisfactory results in respect of mitigating emergencies, we at I.C.E. Medical Rescue refuse to stop at satisfactory where we are aware of the fact that excellent is only a few moments further down the line. Allow us to develop a tailor made solution for your specific needs and we are confident you and your company will not be disappointed